1. Introduction

BizPilot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, business name, password
Payment Information: Processed securely through Stripe (we do not store full card details)
Website Content: Content from your website that we scrape for AI training
Chatbot Conversations: Messages exchanged through your chatbots
Lead Information: Contact details and information captured from leads

2.2 Automatically Collected Information

Usage Data: How you interact with the Service, features used, time spent
Device Information: IP address, browser type, operating system
Cookies: See our Cookie Policy section below
Log Data: Server logs, error reports, performance metrics

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and manage your account
Train AI models on your website content to provide better chatbot responses
Send you service-related communications (notifications, updates, support)
Send marketing communications (with your consent, which you can opt out of)
Detect and prevent fraud, abuse, and security issues
Comply with legal obligations
Analyze usage patterns to improve our Service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party services that help us operate (e.g., Stripe for payments, Resend for emails, Twilio for SMS)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share information
To Protect Rights: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your personal data
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing of your personal data
Restriction: Request restriction of processing
Opt-Out: Opt out of the sale of personal information (CCPA)

To exercise these rights, please contact us at support@getbizpilot.ai.

7. Cookie Policy

We use cookies and similar technologies to:

Essential Cookies: Required for the Service to function (authentication, security)
Analytics Cookies: Help us understand how you use the Service (with your consent)
Preference Cookies: Remember your settings and preferences (theme, language)

You can manage your cookie preferences through the cookie consent banner or your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@getbizpilot.ai
Website: Contact Us